Receiving a refund
You will receive your refund back to the original payment method.
Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.
All products must be returned in a new and unused state, in perfect condition, with all protective materials in place and the tags attached to them (if applicable). This includes all packaging, accessories and authenticity cards/dust bags. We reserve the right not to accept any return if the product shows signs of wear or has been used or altered from its original condition in any way or, as an alternative, may reduce the amount of any applicable refund or exchange accordingly.
For example, we may make a reduction in the following circumstances:
- the product(s) have been used, worn, damaged or washed;
- the tag is not attached to the product(s) or have not been returned.
- you have not returned any packaging which is considered an integral part of a product (such as a dust bag).
You will be informed if we propose to reduce your refund for this reason. In this instance, you may (as an alternative to us providing you with a reduced refund) choose to have the products sent back to you at your own expense.